At OneStopScuba.com, we are proud to offer the most flexible return policy in the industry: a 10-day Satisfaction Guarantee on all of our merchandise.
If it is within 10 days from the date of shipping, and the items are new with original packaging, there is a 100% credit or refund on any item. If it is between 11 - 30 days and the items are new, there is just a 20% restocking fee.
To return an item, just follow the simply directions below and we’ll take care of the rest!
Pack the item(s) securely. All returned products should be in the condition they were received in, as well as in their original packaging. Please remember to include all warranty cards and manuals. Please include the No Problem Return Form with a copy of your receipt. Send your package via UPS, FedEx or insured Parcel Post. (Please note that shipping charges cannot be refunded.)
In the event of any questions or problems with your order, or if the product received was defective or damaged, please contact our Customer Service Department within 10 days of shipping. We will make every effort to resolve the problem as quickly as possible. Customer Service can be reached at 1.800.948.9579,  Monday through Friday 10 am - 4 pm Mountain Time or by emailing us at info@OneStopScuba.com.

Question: Will my brand new dive gear come with a full manufacturers warranty?

Because OneStopScuba.com is an authorized dealer for all the products we sell, ALL products ordered come with a full manufacturer's warranty. For more information on warranties, check our polices page

Question: How do I place an order?

You can place your order online with our secure online shopping cart, or you may call us at 1.800.948.9579, or you can fax your order to 1.801.491.7099.

Question: What is the Shipping Time?

We ship your Scuba Products to you using DHL Ground. Shipping time is generally 5-7 days, but we guarantee your order will arrive within 13 days.  Expedited shipping is available for additional fees.  DHL offers excellent insurance rates if you desire to insure your shipment.

Question: What if an item is out of stock?

You can order with confidence that all the items that are marked as "In Stock" are in stock. However, in very rare instance there will be an item out of stock, even if it showed "In Stock" (this can happen for a number of reasons, ie; we recieved more orders then we had in stock, we have it, but it's defective, etc.) In such instances, our customer service department will contact you, We will discuss your options with you at that time.

Question: What forms of payment do you accept?

We accept all major forms of payment: Money Orders, Personal & Business Checks, PayPal, Visa, Mastercard, American Express, and Discover. (Orders paid by Check will be held for 10 business days for clearing.)

Question: What is your privacy policy

We do not obtain personally identifying information about you during your use of the web site, unless you choose to provide it. If you do choose to add information about yourself to the site -- for example, purchasing an item -- we do not share your data with any third parties. We occasionally send out informational mailings, of which with one click within the mailing you can unsubscribe from future mailings if you wish. Check out our Policies Page for more info.

Question: Is there Express Shipping?

We do offer Express Shipping for Scuba Orders by special request. We know you would like to get your Scuba Products quick. Please contact us for details and pricing options. 

Good Question! And one that sets us apart from other sellers. But I’ve got a question for you to consider: Do you think every product a scuba manufacturer makes is a great product? The answer is simple: No. Think about this, do you think every car that GM or Honda makes is a great car? Of course not. So we take quite a different approach at OneStopScuba.com: Carry the products that offer the most for the money and don’t carry the junk!  That said, call and ask us if that might be the case with the product in question.  We may have other suggestions that might suit you even better.  Often we can get the item you require as a special order.